Shipping Policy

Last Updated: October 31, 2026

At LOKO, every piece is thoughtfully designed, fabricated, and packed with care at our studio in Edmonton, Alberta, Canada. Below you will find everything you need to know about how your order is prepared and delivered.

1. Order Processing & Studio Lead Times

• Standard Processing Time: Because our homewares are crafted in small batches with zero-inventory waste, orders are typically processed, inspected, and packed within 1 to 3 business days (Monday–Friday, excluding statutory holidays).

• Peak & Holiday Periods: During major seasonal launches or holiday promotions, processing times may extend slightly by 1–2 additional business days.

• Once your package is handed over to our courier partners, you will automatically receive a shipping confirmation email with your live tracking link.

2. Shipping Rates & Delivery Estimates

We ship across Canada using tracked courier services. Exact shipping rates—including eligibility for Free Tracked Shipping on qualifying orders—are calculated and displayed transparently at checkout based on your shipping destination before you complete your payment.

Once dispatched from our Edmonton studio, typical estimated transit times are:

• Western Canada (AB, BC, SK, MB): 2 – 5 business days

• Eastern & Atlantic Canada (ON, QC, NB, NS, PE, NL): 4 – 8 business days

• Northern Territories & Remote Rural Areas: 7 – 14 business days

Note: Transit times begin after your order has been processed and handed over to the carrier, and are estimates rather than guaranteed delivery dates.

3. Shipping Carriers & Order Tracking

To ensure the fastest and most reliable delivery to your specific postal code, LOKO partners with major national and regional couriers—including ICS Courier, GLS, Canpar, Purolator, UPS, FedEx, and Canada Post.

• Every LOKO order includes full end-to-end tracking.

• Please allow up to 24–48 hours after receiving your shipping confirmation email for the carrier’s tracking portal to register the first scan.

4. Address Accuracy & Undeliverable Packages

Please double-check your shipping address (including apartment, unit, or buzzer numbers) before completing checkout:

• Address Changes: If you notice an error in your shipping address, email us immediately at hello.lokoshop@gmail.com. We can update your address free of charge any time before your shipping label is generated.

• Returned-to-Sender Parcels: If a package is returned to our studio due to an incomplete or incorrect address provided by the customer, or because it went unclaimed at a courier pickup point, the customer will be responsible for the reshipment fee.

5. Lost, Stolen, or Damaged Packages

• Damaged in Transit: We pack our sculptural pieces securely to withstand transit. If your order arrives damaged, please email hello.lokoshop@gmail.com within 72 hours of delivery with your Order Number and clear photos of both the damaged item and the outer shipping box so we can send a free replacement right away.

• Delayed or Missing Parcels: If your tracking link shows no movement for more than 7 business days, or if a package is marked as “Delivered” but cannot be located around your property, neighbours, or community mailbox, please contact us within 72 hours so we can open an investigation trace with the courier on your behalf.

6. Questions?

If you have any questions about your shipment or need assistance with an upcoming order, reach out to our studio team:

• Email: hello.lokoshop@gmail.com

• Phone: (587) 921-5185

• Studio & Mailing Address: LOKO, 2603 65 St SW, Edmonton, AB, T6X 3G5, Canada