Privacy Policy

Last Updated: October 31, 2026

LOKO (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit or make a purchase from https://lokoshop.ca.

1. Information We Collect

When you visit or shop on our website, we collect two types of information:

• Information You Provide Directly (Order & Account Data): When you purchase products, create an account, subscribe to our newsletter, or contact us, we collect your name, billing address, shipping address, email address, phone number, and order history.

• Payment Information: Payments are processed securely through encrypted third-party gateways (such as Stripe, Apple Pay, and Google Pay). LOKO does not store or have access to your full credit card number or CVV security code on our servers.

• Information Collected Automatically (Device & Browsing Data): When you browse our store, we automatically collect technical information such as your IP address, browser type, device type, pages viewed, items placed in your shopping cart, and cookie identifiers.

2. How We Use Your Information

We use the personal information we collect to:

• Process, fulfill, and ship your orders (including sending order confirmations, invoices, and real-time shipment tracking updates).

• Communicate with you and respond to customer support inquiries, return requests, or questions.

• Screen orders for potential fraud or unauthorized transactions and maintain website security.

• Improve our website performance, product catalog, and user experience.

• Send marketing or promotional communications (only if you have opted in; you may unsubscribe at any time).

• Comply with applicable Canadian and international tax, accounting, and legal obligations.

3. Cookies & Tracking Technologies

We use essential and analytical cookies to make our store work smoothly:

• Essential WooCommerce Cookies: Remember the items in your shopping cart, keep you logged into your account, and calculate regional shipping rates during your session.

• Analytics & Performance Cookies: Help us understand how visitors interact with our website so we can improve page speed and navigation.

You can manage or disable cookies at any time through our website’s cookie consent banner or your browser settings.

4. Sharing Your Personal Information

We never sell your personal information to third parties. We only share necessary data with trusted service providers who help us operate our store, strictly under confidentiality obligations:

• E-Commerce & Hosting Infrastructure: WordPress and WooCommerce to power our online storefront.

• Payment Processors: Stripe, Apple Pay, and Google Pay to securely authorize and process payments.

• Shipping & Fulfillment Partners: Multi-carrier logistics platforms (such as ClickShip) and courier services (including ICS Courier, GLS, Canpar, Purolator, UPS, FedEx, and Canada Post) strictly to generate shipping labels and deliver your package.

• Legal Compliance: When required by law, subpoena, or government tax authorities.

5. Data Retention & Security

We retain your order and transaction records for as long as necessary to fulfill the purposes outlined in this policy and to comply with Canadian tax and accounting laws. We implement industry-standard SSL/TLS encryption, firewalls, and access controls to protect your data.

6. Your Privacy Rights in Canada (PIPEDA & Alberta PIPA)

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA), you have the right to:

• Request access to the personal information we hold about you.

• Request corrections to any inaccurate or incomplete personal data.

• Withdraw your consent to marketing communications or non-essential data processing at any time.

• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

7. Your Rights in the United States

Depending on your state of residence, you may have the right to know what personal information we collect, request deletion or correction of your personal data, and opt out of targeted advertising. We honor Global Privacy Control (GPC) browser signals and will never discriminate against you for exercising your privacy rights.

8. Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under the age of 16.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer at:

• Email: hello.lokoshop@gmail.com

• Phone: (587) 921-5185

• Mailing Address: LOKO, 2603 65 St SW, Edmonton, AB, T6X 3G5, Canada